Talk to the engineering team
Specification questions, nuisance-alarm problems, certification planning or an OEM enquiry — this reaches the engineers who design the devices, not a call centre.
Direct e-mail
The address below is the fastest route. It is assembled by your browser rather than printed into the page, which keeps it away from the address-harvesting robots that scrape contact pages.
Engineering & sales enquiries
JavaScript is disabled? Write to Sunny (at) AlertField (dot) com.
- Response time — one working day, Monday to Friday, China Standard Time (UTC+8).
- Languages — English and 中文.
- Company — Shenzhen AlertField Intelligent Technology Co., Ltd., Shenzhen, Guangdong, China.
- Corporate site — alertfield.com for product families and company documents.
Before you write: the five details that get a fast answer
- Country and marketThe applicable standard — EN 14604, UL 217, GB 20517, AS 3786 — depends on where the building is.
- Building typeA single-family home, a rented flat, a hotel corridor, a cold store and a data hall all need different sensing.
- Room and environmentKitchen, bathroom, dusty workshop, unheated garage, ceiling height and slope.
- The problem you are solvingNuisance alarms, a certification test failure, an existing installation that must be upgraded, a new product specification.
- Quantities and timingIf it is a project, volumes and target dates let us answer with something usable rather than a brochure.
What we cannot do
We do not certify installations and we do not act as your authority having jurisdiction. For a legal or code question about a specific building, your local fire authority or a licensed installer is the right answer.